BRREG or Companies House Search Not Working

Troubleshoot when company search (BRREG or Companies House) fails or returns no results in Piraja CRM.

Problem statement

The issue

You're trying to search for a company using BRREG (Norwegian Brønnøysund Register) or Companies House (UK) in Piraja, but:

• The search returns no results when you expect a match
• You get an error when searching or importing
• The integration or search option is not visible at all

Common scenarios

Scenario 1: Search returns no results

• You enter a valid company name or number but see "No results"
• The company may be spelled differently in the registry, or the search may be sensitive to exact wording

Scenario 2: Error when searching or importing

• An error message appears when you run a search or try to import a company
• This can be due to connection issues, rate limits, or temporary registry unavailability

Scenario 3: BRREG or Companies House not visible

• You don't see the option to search BRREG or Companies House
• The integration may not be enabled for your business, or the Organizations module may not be enabled

Step-by-step checks

1. Confirm the integration and module are enabled

1. The BRREG and Companies House integrations must be enabled for your business (your business administrator can do this in settings).
2. The Organizations module must be enabled, as company search and import happen there. If Organizations is disabled, the search option may not appear at all.

2. Try different search terms

1. BRREG (Norway): Try organization number if name search fails (or vice versa). Names must match the registry; try partial or official name as shown in Brønnøysund. Avoid typos; the registry is exact.
2. Companies House (UK): Try company number or different name variations. The UK registry may use different naming or abbreviations. Search by number when you have it for the most reliable result.

3. Check for errors and rate limits

1. If you see an error message, note the exact text and try again after a short wait. External registries can have rate limits or brief outages.
2. If the problem persists, contact support with the exact error message and search term (you can redact sensitive data). That helps distinguish integration issues from registry or network problems.

Still not working?

If you've confirmed the integration and Organizations module are enabled and search still fails or errors, contact support at support@piraja.io with:

• Whether you're using BRREG or Companies House (or both)
• The exact search term or number you used (redact if sensitive)
• The exact error message, if any (screenshot or copy-paste)
• Whether the integration/search option is visible in your app (e.g. in Organizations)

This information helps the team identify configuration, registry, or connectivity issues.

Frequently asked questions

What data does BRREG / Companies House provide?

Both provide official company name, identification number, and address from the public registry. They do not provide financial statements, ownership details, or historical data in this integration.

Why does search return no results for a company I know exists?

The registry may list the company under a slightly different name (e.g. "AS" suffix, abbreviations). Try searching by organization number or company number if you have it, or use a shorter or partial name. For BRREG, see Norwegian CRM with BRREG for tips.

Do I need separate integrations for Norway and UK?

Yes. BRREG is for Norwegian companies; Companies House is for UK companies. Enable the one(s) you need; both use the Organizations module for search and import.

Who can I contact for help?

Contact support at support@piraja.io.