Common issues, error messages, and FAQ
14 articles
Troubleshooting guide for when modules don't appear in your navigation. Learn how to check module status, understand the two-level access system, and resolve common visibility issues.
Learn how module permissions work in Piraja CRM. Understand the difference between Business Admin and User level access, plan limitations, and how to resolve permission errors.
Troubleshoot when Opportunities or Pipeline is missing or empty. Check module access and visibility.
Troubleshoot when Tasks is missing, empty, or you cannot assign tasks to yourself or others.
Troubleshoot when you don't see a teammate's tasks or contacts. Filters, permissions, and list scope.
Troubleshoot why emails aren’t showing in Mailbox. Check provider connection, sync status, forwarding/webhook setup, and correlation to CRM records.
Troubleshoot Stripe connection and sync in Piraja CRM. Check connection status and data flow.
Troubleshoot when BRREG or Companies House company search fails or returns no results in Piraja CRM.
Troubleshoot when an invoice fails to send or the customer cannot pay via the payment link.
Troubleshoot when the customer has paid but the invoice in Piraja CRM still shows unpaid. Sync and webhook checks.
Troubleshoot when Mailbox is connected but emails are not linking to the right contact.