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Knowledge Base/Troubleshooting

Troubleshooting

Common issues, error messages, and FAQ

5 articles

modules

Why Can't I See a Module in My Navigation?

Troubleshooting guide for when modules don't appear in your navigation. Learn how to check module status, understand the two-level access system, and resolve common visibility issues.

Module Access Denied: Understanding Permissions

Learn how module permissions work in Piraja CRM. Understand the difference between Business Admin and User level access, plan limitations, and how to resolve permission errors.

integrations

Google Calendar Integration Not Working

Troubleshooting guide for Google Calendar integration issues. Learn how to fix OAuth connection problems, sync issues, webhook configuration, and permission errors.

Email Logging: Emails Not Appearing

Troubleshooting guide for email logging integration. Learn why emails aren't appearing, how to configure email forwarding, webhook setup, API key issues, and email correlation problems.

financial

Billable Totals Don't Match: VAT Calculation Issues

Troubleshooting guide for billable totals and VAT calculation issues. Learn about VAT-inclusive vs exclusive pricing, why totals might be wrong, and how to verify calculations.