Opt in to receive emails when tickets, opportunities, or tasks are assigned to you. Settings are per-user and per-business. Emails are localized and include a direct link to open the record.
Introduction
Why email notifications?
When someone assigns a ticket, opportunity, or task to you, you may want to be notified by email so you can act quickly without checking the CRM constantly. Email notifications are opt-in and per-business—you control whether you receive them per business you work in.
What you get
- Email when assigned: A notification email when someone assigns a ticket, opportunity, or task to you
- Direct link: The email includes a link that opens the record in the CRM (master-detail view)
- Localized: Emails use your preferred language (from your profile settings)
- No self-assignment emails: When you claim a ticket or assign something to yourself, no email is sent
How to enable email notifications
Step-by-step
- Go to Settings (gear icon in the sidebar or navigation).
- Open Notifications (or navigate to
/[locale]/account/notifications). - Ensure you have selected the correct business (if you work in multiple businesses).
- Turn on Email when assigned—the toggle enables email notifications for this business.
- Save if needed. Preferences are saved automatically.
Per-user, per-business
Preferences are stored per user and per business. If you work in multiple businesses, you can enable or disable email notifications separately for each one. Each team member can choose their own preferences.
What triggers an email
Assignment events
You receive an email when:
- A ticket is assigned to you (by another user)
- An opportunity (deal) is assigned to you
- A task is assigned to you
When you do NOT receive an email
- Self-assignment (claiming): When you click "Claim" or assign a ticket or task to yourself, no email is sent—you already know you took it.
- Opt-out: If you have not enabled "Email when assigned" for that business, no email is sent.
- Same assigner: The system only sends when someone else assigns to you.
Email content and links
What the email contains
- Subject: Indicates the entity type and that it was assigned to you (e.g. "Ticket assigned to you").
- Body: Who assigned it and the entity (e.g. case number for tickets, opportunity title).
- Link: A "View in Piraja" button or link that opens the record directly in the CRM.
Language
Emails use your preferred locale from your profile. If you use Norwegian, the email will be in Norwegian. You can change your preferred language in your account or profile settings.
Best practices
Enable for busy teams
If you receive many assignments or work across tickets, opportunities, and tasks, enabling email notifications helps you stay on top of new work without constantly checking the CRM.
Disable when you prefer in-app only
If you prefer to see assignments only when you open the CRM, leave the toggle off. You can still see all assignments in the app; you just won't receive email alerts.
Keep your preferred language updated
Your profile's preferred language determines the email language. Update it if you change your working language.
Frequently asked questions
I enabled notifications but I'm not receiving emails
Check that:
- You enabled "Email when assigned" for the correct business (you may be in a different business).
- Someone else assigned the item to you (self-assignment does not send emails).
- Your email address is correct in your account settings.
- Check your spam folder.
Do I get an email when I claim a ticket myself?
No. When you use "Claim" or assign something to yourself, no email is sent. Self-assignment is excluded from notifications.
Can I get different notifications for tickets vs opportunities?
Currently, "Email when assigned" applies to all three: tickets, opportunities, and tasks. You cannot separate them per entity type.
Can I change the email language?
Yes. Emails use your preferred locale from your profile. Change your profile language in account settings to change the email language.
Who can I contact for help?
Contact support at support@piraja.io.
Conclusion
Enable email notifications for assignments at Settings → Notifications. Turn on "Email when assigned" for each business where you want to receive emails. You'll get localized emails with direct links when tickets, opportunities, or tasks are assigned to you—but not when you claim them yourself. For more on the modules, see Tickets, Opportunities, and Tasks.