Why Can't I See a Module in My Navigation?

If a module isn't appearing in your navigation, this guide will help you troubleshoot the issue. We'll walk through the two-level access system, how to check module status, and common solutions.

Problem Statement

The Issue

You're looking for a module in your navigation sidebar, but it's not there. This could be:

• A module you expected to see but don't
• A module that was there before but disappeared
• A module your colleague can see but you can't
• A module you just enabled but still can't see

Common Scenarios

Scenario 1: Module Never Appeared

• You just joined the team and expected to see certain modules
• You upgraded your plan and expected new modules
• You heard about a feature but can't find it

Scenario 2: Module Disappeared

• Module was visible yesterday but not today
• Module disappeared after a settings change
• Module disappeared after logging out and back in

Scenario 3: Inconsistent Visibility

• Your colleague can see the module but you can't
• Module appears on one device but not another
• Module appears in one browser but not another

Understanding the Two-Level Access System

How Module Visibility Works

Piraja CRM uses a two-level access system to control which modules appear in your navigation:

Level 1: Business Administrator

• Controls which modules your entire business can access
• Enables/disables modules for all users in your business
• Can override individual user preferences

Level 2: Individual User

• Controls which modules appear in your personal navigation
• Can hide modules you don't use
• Cannot enable modules disabled by business admin

The Rule

For a module to appear in your navigation, both levels must allow it:

Business Enabled → User Enabled = Module Visible

If either level blocks access, the module won't appear.

Quick Diagnosis Checklist

Step 1: Check Your User Settings

1. Navigate to Settings → Modules (or go to /modules)
2. Look for the module in the list
3. Check if it's toggled ON or OFF
4. If OFF, toggle it ON and refresh the page

What to look for:

• Is the module listed?
• Is it toggled ON?
• Is there a message saying "Disabled by business admin"?

Step 2: Check Business-Level Settings

If you're a Business Administrator:

1. Navigate to Business Settings → Modules (or go to /business/modules)
2. Look for the module in the list
3. Check if it's enabled for your business
4. If disabled, enable it

If you're not a Business Administrator:

• Contact your business administrator
• Ask them to check if the module is enabled at the business level
• They can find this in Business Settings → Modules

Step 3: Check Module Availability

Module availability depends on your subscription. If a module is not available:

1. Contact your business administrator to see if it can be enabled for your business
2. If you need access to a module that is not available, contact support at support@piraja.io

Step 4: Check for Dependencies

Some modules require others to be enabled:

• BRREG requires Organizations module

If a required module is disabled, the dependent module won't appear.

Step-by-Step Solutions

Solution 1: Enable Module in Your User Settings

For any user:

1. Click your profile icon (top right)
2. Go to Settings → Modules
3. Find the module you want to see
4. Toggle it ON
5. Refresh the page (or wait a few seconds)

The module should now appear in your navigation.

Solution 2: Ask Business Admin to Enable Module

If you're not a business administrator:

1. Contact your business administrator
2. Ask them to enable the module at the business level
3. They should:
   • Go to Business Settings → Modules
   • Find the module
   • Toggle it ON
4. Once enabled, you can then enable it in your personal settings

If you're a business administrator:

1. Go to Business Settings → Modules
2. Find the module you want to enable
3. Toggle it ON
4. All users in your business can now enable it in their personal settings

Solution 3: Check Module Dependencies

If the module requires another module:

1. Check which module is required (see Dependencies section)
2. Enable the required module first
3. Then enable the dependent module
4. Both should now appear

Example:

• To see BRREG, first enable Organizations

Solution 4: Clear Browser Cache

If module settings seem correct but module still doesn't appear:

1. Clear your browser cache
2. Hard refresh the page:
   • Windows/Linux: Ctrl + Shift + R
   • Mac: Cmd + Shift + R
3. Log out and log back in
4. Check if module appears

Solution 5: Check Multiple Browsers/Devices

If module appears inconsistently:

1. Try a different browser
2. Try a different device
3. Check if you're logged into the correct business
4. Verify you're using the correct account

If it works in one place but not another, it's likely a browser cache issue.

Common Causes

Why This Happens

1. Module Hidden by User

• You (or someone) toggled the module OFF in your personal settings
• Solution: Toggle it back ON in Settings → Modules

2. Module Disabled by Business Admin

• Business administrator disabled the module for your business
• Solution: Ask business admin to enable it

3. Plan Limitations

• Your plan doesn't include the module
• Solution: Upgrade your plan or contact support

4. Missing Dependencies

• Required module is not enabled
• Solution: Enable the required module first

5. Browser Cache Issues

• Old cached data showing incorrect state
• Solution: Clear cache and hard refresh

6. Incorrect Business Context

• You're logged into the wrong business account
• Solution: Verify you're in the correct business

7. Module Not Released

• Module is still in development
• Solution: Wait for release or contact support

Prevention Tips

How to Avoid This Issue

1. Understand Module Settings

• Know where to find module settings (Settings → Modules)
• Understand the difference between business-level and user-level settings
• Regularly review your module visibility

2. Communicate with Your Team

• If you're a business admin, communicate module changes to your team
• Let users know when modules are enabled/disabled
• Provide training on module management

3. Document Your Module Configuration

• Keep track of which modules your business uses
• Note any dependencies between modules
• Document why certain modules are enabled/disabled

4. Regular Reviews

• Periodically review module visibility
• Check if unused modules should be hidden
• Verify all needed modules are enabled

5. Test After Changes

• After enabling/disabling modules, verify they appear/disappear correctly
• Test on multiple browsers if possible
• Clear cache if changes don't take effect immediately

Still Not Working?

When to Contact Support

If you've tried all the solutions above and the module still doesn't appear:

1. Gather Information Before contacting support, gather:

• Module name
• Your user role (User or Business Administrator)
• Steps you've already tried
• Screenshots of module settings (if possible)

2. Contact Support

• Email: support@piraja.io
• In-App: Use the help icon (?) in the interface
• Knowledge Base: Search for related articles

3. What Support Will Need

• Your account email
• Business name
• Module name
• Description of the issue
• Steps you've already tried

Related Articles

• Module Access Denied: Understanding Permissions
• Understanding the Module System

Additional Resources

• Module System Guide: Complete guide to how modules work
• Settings Help: How to navigate and use settings
• Module System: How modules are enabled and accessed