Why Can't I See a Module in My Navigation?

Troubleshooting guide for when modules don't appear in your navigation. Learn how to check module status, understand the two-level access system, and resolve common visibility issues.

Published 11/16/2025•Updated 11/16/2025•7 min read

Problem Statement

The Issue

You're looking for a module in your navigation sidebar, but it's not there. This could be:

  • A module you expected to see but don't
  • A module that was there before but disappeared
  • A module your colleague can see but you can't
  • A module you just enabled but still can't see

Common Scenarios

Scenario 1: Module Never Appeared

  • You just joined the team and expected to see certain modules
  • You upgraded your plan and expected new modules
  • You heard about a feature but can't find it

Scenario 2: Module Disappeared

  • Module was visible yesterday but not today
  • Module disappeared after a settings change
  • Module disappeared after logging out and back in

Scenario 3: Inconsistent Visibility

  • Your colleague can see the module but you can't
  • Module appears on one device but not another
  • Module appears in one browser but not another

Understanding the Two-Level Access System

How Module Visibility Works

Piraja CRM uses a two-level access system to control which modules appear in your navigation:

Level 1: Business Administrator

  • Controls which modules your entire business can access
  • Enables/disables modules for all users in your business
  • Can override individual user preferences

Level 2: Individual User

  • Controls which modules appear in your personal navigation
  • Can hide modules you don't use
  • Cannot enable modules disabled by business admin

The Rule

For a module to appear in your navigation, both levels must allow it:

Business Enabled → User Enabled = Module Visible

If either level blocks access, the module won't appear.

Quick Diagnosis Checklist

Step 1: Check Your User Settings

  1. Navigate to Settings → Modules (or go to /modules)
  2. Look for the module in the list
  3. Check if it's toggled ON or OFF
  4. If OFF, toggle it ON and refresh the page

What to look for:

  • Is the module listed?
  • Is it toggled ON?
  • Is there a message saying "Disabled by business admin"?

Step 2: Check Business-Level Settings

If you're a Business Administrator:

  1. Navigate to Business Settings → Modules (or go to /business/modules)
  2. Look for the module in the list
  3. Check if it's enabled for your business
  4. If disabled, enable it

If you're not a Business Administrator:

  • Contact your business administrator
  • Ask them to check if the module is enabled at the business level
  • They can find this in Business Settings → Modules

Step 3: Check Your Plan

Some modules require specific plan tiers:

  1. Check your current plan (Free, Pro, or Enterprise)
  2. Verify the module is available on your plan
  3. If not, you may need to upgrade

Common plan restrictions:

  • Free plan: Limited modules
  • Pro plan: Most modules available
  • Enterprise plan: All modules available

Step 4: Check for Dependencies

Some modules require others to be enabled:

  • Google Calendar requires Calendar module
  • Outlook Calendar requires Calendar module
  • BRREG requires Organizations module

If a required module is disabled, the dependent module won't appear.

Step-by-Step Solutions

Solution 1: Enable Module in Your User Settings

For any user:

  1. Click your profile icon (top right)
  2. Go to Settings → Modules
  3. Find the module you want to see
  4. Toggle it ON
  5. Refresh the page (or wait a few seconds)

The module should now appear in your navigation.

Solution 2: Ask Business Admin to Enable Module

If you're not a business administrator:

  1. Contact your business administrator
  2. Ask them to enable the module at the business level
  3. They should:
    • Go to Business Settings → Modules
    • Find the module
    • Toggle it ON
  4. Once enabled, you can then enable it in your personal settings

If you're a business administrator:

  1. Go to Business Settings → Modules
  2. Find the module you want to enable
  3. Toggle it ON
  4. All users in your business can now enable it in their personal settings

Solution 3: Check Module Dependencies

If the module requires another module:

  1. Check which module is required (see Dependencies section)
  2. Enable the required module first
  3. Then enable the dependent module
  4. Both should now appear

Example:

  • To see Google Calendar, first enable Calendar
  • To see BRREG, first enable Organizations

Solution 4: Clear Browser Cache

If module settings seem correct but module still doesn't appear:

  1. Clear your browser cache
  2. Hard refresh the page:
    • Windows/Linux: Ctrl + Shift + R
    • Mac: Cmd + Shift + R
  3. Log out and log back in
  4. Check if module appears

Solution 5: Check Multiple Browsers/Devices

If module appears inconsistently:

  1. Try a different browser
  2. Try a different device
  3. Check if you're logged into the correct business
  4. Verify you're using the correct account

If it works in one place but not another, it's likely a browser cache issue.

Common Causes

Why This Happens

1. Module Hidden by User

  • You (or someone) toggled the module OFF in your personal settings
  • Solution: Toggle it back ON in Settings → Modules

2. Module Disabled by Business Admin

  • Business administrator disabled the module for your business
  • Solution: Ask business admin to enable it

3. Plan Limitations

  • Your plan doesn't include the module
  • Solution: Upgrade your plan or contact support

4. Missing Dependencies

  • Required module is not enabled
  • Solution: Enable the required module first

5. Browser Cache Issues

  • Old cached data showing incorrect state
  • Solution: Clear cache and hard refresh

6. Incorrect Business Context

  • You're logged into the wrong business account
  • Solution: Verify you're in the correct business

7. Module Not Released

  • Module is still in development
  • Solution: Wait for release or contact support

Prevention Tips

How to Avoid This Issue

1. Understand Module Settings

  • Know where to find module settings (Settings → Modules)
  • Understand the difference between business-level and user-level settings
  • Regularly review your module visibility

2. Communicate with Your Team

  • If you're a business admin, communicate module changes to your team
  • Let users know when modules are enabled/disabled
  • Provide training on module management

3. Document Your Module Configuration

  • Keep track of which modules your business uses
  • Note any dependencies between modules
  • Document why certain modules are enabled/disabled

4. Regular Reviews

  • Periodically review module visibility
  • Check if unused modules should be hidden
  • Verify all needed modules are enabled

5. Test After Changes

  • After enabling/disabling modules, verify they appear/disappear correctly
  • Test on multiple browsers if possible
  • Clear cache if changes don't take effect immediately

Still Not Working?

When to Contact Support

If you've tried all the solutions above and the module still doesn't appear:

1. Gather Information Before contacting support, gather:

  • Module name
  • Your user role (User or Business Administrator)
  • Your plan tier (Free, Pro, or Enterprise)
  • Steps you've already tried
  • Screenshots of module settings (if possible)

2. Contact Support

  • Email: support@piraja.com (or your support email)
  • In-App: Use the help icon (?) in the interface
  • Knowledge Base: Search for related articles

3. What Support Will Need

  • Your account email
  • Business name
  • Module name
  • Description of the issue
  • Steps you've already tried

Related Articles

Additional Resources

  • Module System Guide: Complete guide to how modules work
  • Settings Help: How to navigate and use settings
  • Plan Information: Details about plan tiers and module access
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